Overview | About | Tour | Retail Pricing | Hosted Call Centre

Overview

Euphoria’s solution is a hosted call center solution that delivers greater agent productivity and flexible call center management, at a fraction of the cost of traditional call center solutions.

Euphoria’s call centre solution works with Euphoria’s proprietaryAgent Manager Soft Phone or Voip phones to give you an easy-to-use yet extremely powerful call centre system. The added benefit is the system can be used for the entire company including back office administration. outbound sales and inbound support. One system, one control centre, one service provider.

If you have a customer service department, a telesales team, or a technical support department, you already know that the old-school call centres require a huge up-front capital investment in on-site hardware and software. At Euphoria, we do it differently.

If you are seriously looking for a call centre solution take a few minutes and watch the overview video. Feel free to contact us for a live demo or further information.

Cloud based Call Centre System – Video Tour

Euphoria Telecom System Overview

Grow with us, we'll grow with you.

No need to pay for more seats than you need. Start small and grow with Euphoria’s scalable solution and the pay-as-you-grow pricing model.

Advanced call centre features

Empower your team with advanced capabilities like skills-based routing, multimedia queuing, and real-time monitoring and reporting.

Empower your Call Centre

Configure your call center or make changes on the fly, without any assistance from your service provider. No more waiting in queues or for responses from support agents, simply take a minute and do it yourself.

Workforce Management

Gain detailed insight into the activity of your agents, track every step of a call from entering a queue to being answered and completed by an agent. Agents cannot hide as every step of the call is tracked, recorded and logged.

Employ at-home agents. Use multiple locations. No matter how spread out your workforce is, your Euphoria call centre functions as seamlessly as a single entity.

Complaint call recording and logging

Euphoria offers a compliant call logging and recording solution, All calls are recorded offsite in our cloud infrastructure, they are securely stored searchable and accessible online.

API - Integrate with your CRM

Euphoria offers an API to integrate custom scripts into CRM’s such as Sales Force or other proprietary or custom software applications.

Security

Through the use of professional data centre facilities, encryption protocols, and world-class security procedures, Euphoria provides higher security levels than most traditional on-premise solutions.
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      21A Thor Circle, Thornton
      Cape Town, South Africa

      Mon – Fri: 8AM – 5PM

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